Customer service

Our address is: Fannius Scholtenstraat 56H in Amsterdam, right next to Westerpark.

We are open Monday through Friday from 10:00 AM to 6:00 PM. Saturday from 10:00 AM to 5:00 PM. Please note that our opening hours vary during the holidays.

We have a 365-day returns policy. Please use our returns form: https://trail.nl/retour

You can also come to the store or send it yourself to:

Trail.NL
Fannius Scholtenstraat 56H
1051 GA Amsterdam

Keep your shipping receipt!

Below you will find the return conditions of our Webshop Quality Mark.

Please note that we have a 365-day return policy, provided we can still sell the items as new.

"You have a cooling-off period of 14 days to return the product without giving any reason, starting on the day of receipt of the product. The product can only be unused and, if possible, returned in original packaging.
The return costs for returning the order are at your expense.

The entrepreneur will reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay, but within 14 days following the day on which the consumer notified them of the withdrawal. Unless the entrepreneur offers to collect the product themselves, they may withhold reimbursement until they have received the product or until the consumer proves that they have returned the product, whichever is the earliest. The entrepreneur will use the same payment method used by the consumer for the reimbursement, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.

We process our returns every business day. You'll receive a notification when it's processed. Depending on your bank's speed, your refund will be credited fairly quickly.

Your money may not have been refunded yet. This could be due to a number of reasons:

1. Your package hasn't been returned yet. Check your return's tracking number to confirm.
2. We haven't processed your return yet. This will usually happen the next day.
3. The bank sometimes needs a few days to process, especially on weekends.
4. You paid using a different method. So your money will be credited back to your credit card or PayPal, for example, instead of iDEAL.

The fastest way is the WhatsApp button at the bottom right.

You can also email us at winkel@trail.nlFor example, if you're missing a trail from the calendar, feel free to send it to us.

You can also call us at 020 308 6088.

Yes, we are a member of the webshop quality mark. Click here to go to our page.

We originated from Dutch Mud MenAn online store where we've been selling equipment for obstacle runners, mud runners, and survival runners since 2013. More and more items for trail runners were added, and we felt they deserved their own shop. That's Trail.nl become.

We ship our products every business day. So, they're usually delivered the next day (or the day after). You'll always receive a tracking code from us. We don't ship anything without full tracking.

Please note: No shipping on public holidays.

We deliver 6 days a weekOur carriers don't deliver on Sundays. You can see the delivery date in the tracking information.

The Netherlands

• Shipping costs DHL are 6.95.
• It is free from 50 euros.

Belgium

• Shipping costs are 7.95.
• It is free from 100 euros.

Europe

• Shipping costs are 19.95.

Rest of the world

• Shipping costs are 39.95.

You can view your purchase agreement cancel within a cooling-off period of at least 14 days without giving any reason. To do so, please use the form attached to our general terms and conditions sit. Trail.nl The entrepreneur will reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay, but within 14 days following the day on which the consumer notified the entrepreneur of the withdrawal. Unless the entrepreneur offers to collect the product themselves, they may withhold reimbursement until they have received the product or until the consumer proves that they have returned the product, whichever is the earliest. The entrepreneur will use the same payment method used by the consumer for the reimbursement, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.

Is your product defective or broke too quickly and do you want to make a warranty claim? Please contact us. Send a photo of the defect and don't forget to include your order number. Then we can resolve it for you as quickly as possible. Also see this page.

That depends a bit on the product and brand. Some brands, like Darn Tough, offer a lifetime warranty. Others, like Salomon, offer a two-year warranty.

The link to the Darn Tough guarantee form you will find it here.

1. Place a sheet of paper on the floor against a wall.
2. Make sure you wear the same socks you would normally wear with these types of shoes.
3. Wearing these socks, stand on the sheet of paper with your foot perpendicular to the wall and your heel against the wall.
4. Then ask your friend to draw a line just in front of the longest point of your foot. Repeat this for both feet and choose the longest distance to determine your measurement.
5. Use a ruler and measure the distance between the wall and the line you've drawn to find your size. If you're between two sizes, choose the larger one.

Yes, you can. this blog find.

It's unfortunate if you have a complaint about the service you've experienced. However, we kindly ask that you submit your complaint to our customer service department by email. You can do this by email, regular mail, and/or phone. Our customer service team will review your complaint and try to resolve it to everyone's satisfaction.

• Trail.nl
• Fannius Scholtenstraat 56H
• 1051GA Amsterdam
• +31 20 308 6088
• winkel@trail.nl

After receiving your complaint, you will receive a confirmation from us. We will respond to your complaint within 14 days of receipt. If it requires more time, we will notify you. If you do not wish to receive this information, you can always contact the mediation department of the Webshop Quality Mark Foundation. Trail.nl at is connected. If for any reason the mediation attempt does not lead to a satisfactory solution, you can submit your dispute to the Disputes Committee (SGC).